Booking & Payment

Please complete the online booking form. Submitting the online booking form is just like signing a contract - you’re accepting the terms and conditions set out below.  

A 25% deposit is needed to secure the reservation. Please send this within 7 days of completing the online booking form. If we don’t receive your deposit in this time, we’ll assume you’re no longer intending to come and revert to marketing that period.  

The remaining 75% of the price is due a month (30 days) before arrival

We reserve the right to decline a booking, and refund any deposit received.  


Cancellation

If you need to cancel your holiday, you must inform us by email. The date the email is received is taken as the cancellation date.  If your cancellation is more than 30 days before the start of your holiday, we will retain just your deposit. If your cancellation is less than 30 days before the start of your holiday - the following scale applies:

  • Between 30 - 20 days, 50% of the full price
  • Between 19 - 10 days, 75% of the full price
  • Between 9 - 0 days, 100% of the full price.  

We will levy the cancellation charge on the person making the booking on behalf of the group. It is your responsibility to recover costs from any other group members on your booking form.

In certain circumstances, if we are able to re-let the property at short notice, we will refund you proportionately. For example if we relet at 50% of the full price, we’ll refund you 50% of your cancellation fee.  


Your responsibilities

Please take care of the chalet when you’re here.  If you (or any members of your group) damage the building, its contents, or any other guests belongings, you’re liable for the cost.

We provide you with a key for your bedroom door, and take all sensible precautions to prevent theft. You are responsible for the safety of any valuables that you bring with you on holiday. We do not accept responsibility for these.

You’re responsible for supervising any children, we do not provide child-care services, but can put you in touch with local child-minders on request. 

We reserve the right to immediately terminate the holiday of any individual or group whose behaviour disrupts others, or who cause damage to the property (aside from reasonable wear and tear).

The inside of the Chalet is no-smoking (this includes the basement/garage). If you’d like to smoke, the balconies, porch & terrace all provide some shelter from the elements, but please respect other residents and keep smoke away from open windows.

Please let us know of any food allergies or vegetarian requirements ahead of arrival if you’re staying with us as on a catered-chalet basis.  That enables us to plan ahead and meet those needs.  

If you’re driving to us, please park your car on our drive (not on the shared access road). There’s space for 4 or 5 cars there.  

If you’re too warm, please let us know and we’ll turn down the underfloor heating. Please don’t simply open the doors/windows - we’re trying our hardest to be sustainable in how we manage the chalet. 

Animals are generally not permitted in the Chalet, unless they are assistance dogs. Please talk to us if it’s important that you bring a pet with you. 

If you’re unhappy about something, please let us know so we can address in a timely way


Our responsibilities

We will make sure that the property is clean, and in a good state of repair for your stay with us.  All our photographs are ‘real’ - nothing has been photoshopped in. But replacements will happen from time to time as furniture is worn.

If you’re staying with us on a catered-chalet basis, we’ll set up breakfast, afternoon-cake, tea/coffee for you everyday. A three course meal (including wine) in the evening is served 6 out of 7 nights a week (a 7th is possible by arrangement). If we know in advance about any vegetarian or food allergy requirements, we’ll adapt menus accordingly.

We’ll keep the chalet cosy and warm. Underfloor heating is our main heating source, although we also have wood-burning stove in the living area because of the lovely ambience it creates. We’ll provide all the wood needed for the wood-burning stove. 

The hot tub will usually be available for you to use at all times, but periodically we will need to do a water change, and it will need 24 hours for the new water to come up to temperature. We’ll generally do this on changeover days, so it might still be coming up to temperature when you first arrive.  

Beds will all be made up on arrival, and two towels per person will be laid out. An extra one is available on request.

If it snows during your stay, we’ll keep the drive clear, and we have a contract for snow clearance in the shared access road.  

The price for your holiday with us includes in the local tourist tax - there is nothing additional to pay in this regard.  

We can help with making arrangements for lift passes, ski lessons and ski hire, but we do not provide those services directly.


Holiday insurance

Most holidays pass off without a hitch, but we recommend that you take out holiday insurance, for peace of mind.